i-chat

With i-chat you can now chat with International and Domestic sales teams, Support and the Infinity Cruise and Rail business!

With i-chat you can:

  • Request a new Domestic or International quote/booking
  • Chat with International sales teams
  • Chat with Australia and NZ sales teams
  • Chat with Rail sales and support
  • Chat with Cruise sales and support teams
  • Make basic amendments, requests & FAQs (i.e. DOB, name changes, bedding requests, special requests, adding flights details, date changes)
  • System support for i-build
  • Password Resets for i-build, i-compare, i-cruise & i-rail (Please click on "Existing Booking Assistance")
  • Request Docs
  • Payments & deposits queries 
  • Cancellations & refunds queries (land only)
  • Add land arrangements, such as hotels, tours & transfers
  • Merge ex-AUS PNR & add frequent flyers details
  • Chasing confirmations for bookings on request

Your i-chat window should have opened in the bottom right-hand corner of your screen - please keep this page open while you chat.

Finished chatting?

Browse through our website for more great stuff;

  • New Cruise quotes/bookings
  • Sports & Events Packages
  • Car Hire
  • Campervan & Motorhome
  • Paymentgate and Enett payments
  • NZ ski packages
  • Air Refunds
  • Air Ticketing, Adcols & Schedule Changes
  • Process Pricebeats
  • Agent discounts
  • Insurance Letters