**Please note**

For all up-to-date cruise policies with regards to the Coronavirus, please click here! Otherwise, please visit Workplace for all updates!

Cruise Cancellation Requests

If you are wanting to cancel your cruise and do not have any questions, please fill out this form and the team will get that processed for you!


With i-chat you can Support and the Infinity Cruise business!

With i-chat you can:

  • Chat for i-Compare bookings and support
  • Chat with Cruise support teams
  • Make basic amendments, requests & FAQs (i.e. DOB, name changes, bedding requests, special requests, adding flights details, date changes)
  • System support for i-build
  • Password Resets for i-build, i-compare & i-cruise
  • Request Docs
  • Payments & deposits queries 
  • Cancellations & refunds queries (land only)
  • Add land arrangements, such as hotels, tours & transfers
  • Merge ex-AUS PNR & add frequent flyers details
  • Chasing confirmations for bookings on request

Your i-chat window should have opened in the bottom right-hand corner of your screen - please keep this page open while you chat.

Finished chatting?

Browse through our website for more great stuff;

  • New quotes/bookings
  • Sports & Events Packages
  • Car Hire & Accessories
  • Campervan & Motorhome
  • Paymentgate and Enett payments
  • NZ ski packages
  • Air Refunds
  • Air Ticketing, Adcols & Schedule Changes
  • Agent discounts
  • Insurance Letters